Refund policy

Physical products refund

Any claims for typographical/damage/defects must be filed within 30 days of receipt of the product.

If you notice a problem with the products or anything else on your order, please submit a problem report.

Please contact us before returning any products. The recall request will be evaluated to check if the product has been used or damaged by you, even if it was partial. In these cases, the return will not be possible.

Please note that you may need to provide a photo along with your problem report in order to initiate a resubmission. It's always best to attach photos to the initial problem report to avoid delays.

When we receive the returned package, you will be notified by email.

Any returns or issues arising from an error on our part will be handled at our expense.

We recommend that you familiarize yourself well with the characteristics of the product before ordering to make sure you make the right choice. Should you wish to exchange or return an item that is not defective or because the wrong size was ordered, this will be done at your expense by placing a new order.

If you provide an incorrect address that the courier deems insufficient, the package will be returned to our facility. You will be responsible for reshipping costs after we confirm the updated address with you.

Unclaimed shipments are returned to our facility and you are responsible for the cost of reshipping.

For parcels lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

We may ask you to verify that the shipping address was correct before we resend. We also recommend that you contact the carrier to try and locate your lost order.

There may be cases when the delivery was made, but the parcel remained in an unexpected place. Contact the carrier and check if the carrier has left any additional data. For example: "On the left under the table on the back porch."

If the package has been marked as delivered by the carrier but you have not yet received it, we will not cover the cost of reshipping or returning the order.

If something arrives damaged, please send us a photo of the damaged item and we will send you a replacement.

Where are returns sent?

Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.

Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

Packages sent out from our Spanish facility are automatically returned to Travessia Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.

Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).

Packages fulfilled by our partner facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).

Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazem 111, Galpao 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

Digital products refund

Due to the nature of digital downloads, no refunds will be given once a file has been submitted. However, for any question, please contact us, we will be happy to help.

ALL DIGITAL FILES ARE NON-RETURNABLE. Once the payment is confirmed, you will have instant access to our digital products. For this reason, we do not offer returns or exchanges.

If you find any problems with our digital files, please contact us, we will be happy to help.

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